Policies

How do I get my tickets that I purchased online?

All online tickets will be held at will call.  Please arrive at least 20 minutes before start time to pick up your tickets and guarantee seating. In the case of a sell-out, unclaimed tickets will be sold 5 minutes before show time. No refunds or cancellations.

Can I buy tickets at the door?

JFilm events draw large audiences and it is recommended to purchase your tickets online in advance.  However, JFIlm does offer ticket sales at the door, cash only.

What if a film-event is sold out and I didn't purchase a ticket in advance?
JFilm will create a waiting list for all sold-out events.  Please arrive at the theater 30 minutes prior to the start of the show to be placed on a waiting list.  Any available tickets will be sold on a first-come, first-serve basis, cash only.
Am I eligible for student pricing?

Generally, JFilm offers student pricing to students 18 and under with valid identification. However, this is subject to change for some events and will be indicated during the online check-out process.

Can I get a refund if I don't use my tickets?

Sorry, JFilm does not offer any refunds or exchanges.